POSTAGE
Postage is calculated using the Australia Post Delivery Rate
Calculator. Please
note:
- Delivery charges are estimates.
The DRC’s rate estimates are
based on information supplied by the Merchant, the Merchant’s customers and
Australia Post’s current rates. Actual delivery charges are determined at the
time of lodgement for delivery and depend on the weight and dimensions of the
parcels to be shipped and the charges ruling at that time (Eg a rate increase
may have occurred).
- Actual delivery charges based on packed weight and
dimensions.
Postal charges are based on the weight and dimensions of
the Parcel(s) when lodged for delivery. For an accurate rate estimate the
information supplied to the DRC must include the weight of packing material
and the packed dimensions of the items to be shipped.
- Delivery times are in business days.
The DRC’s time
estimates ignore non-business days (Example: national and local public
holidays; Saturday and Sunday). These must be added to the estimate returned
by the DRC to calculate the actual elapsed delivery time. For example add 2
days to the estimated time for a delivery over a weekend.
- Delivery times exclude Merchant’s order processing time.
The
DRC’s time estimates do not include Merchant handling time (Eg to authorise an
order and process it through the warehouse). For example, if handling time is
2 days, delivery time estimated by the DRC is 3 days and delivery occurs over
a weekend [see above], it will be 7 elapsed days (2+3+2 days) from the time an
order is placed to delivery to the customer.
There is a fee of $1.50 for packaging costs and preparing
your goods.
Items with NO STOCK are either new items being released
or the items are out of stock at the warehouse
in Australia. These items will be sent out as soon as we recieve
them. These items must be ordered separately to other items unless you want
all the items sent at the same time when the new/out of stock item arrives in
stock.
International
Postage
Horse Mad Kids
delivers Internationally. This is automatically calculated at the checkout
for you. There are countries in which Australia post will not deliver to
or countries which will not accept certain goods. Depending upon the items
value you may have to pay duty tax. You will need to check this
information out.
INSURANCE
Registered Post is airmail and the method we recommend to ensure your goods
arrive safely. Registered Post costs $2.80 per article plus postage and
provides you with the following offers:
- a unique identification number for
each article
- proof of posting when lodged over a post office counter
-
signature obtained on delivery
- automatic insurance cover if your goods are
valued up to $100
(please select and buy registered post on the Gift
Wrapping/Vouchers page)
For goods over $100 and up to $5000 you can purchase extra insurance cover
for $1.30 per $100 worth of value. If you wish to purchase this additional
insurance indicate this when placing your order.
RETURNS
Refunds
If for any reason you are not satisfied
with any purchases you make from this site simply return your purchase within 14
days for a full refund - no questions asked. Sorry we cannot refund freight
charges on delivery and return of goods.
Upon recieving the item if you are not happy with the item
please return it to us un-opened within 14 days. A refund will be given as
Store Credit which can be used any time in the future. Sorry we cannot
credit freight charges on delivery and return of goods. The item must be
the same condition as it was sent.
If the item does not work correctly when you opened the box
please contact us. You will need to return the item to us. We will
replace the item for you as soon as possible and resend it to you again. It may
take up to 4 weeks for you to get your replacement item if we do not have the
item in stock.
No refunds will be given on puzzles or games which have been
opened or the plastic removed.
Goods damaged in
transit
If your purchase is damaged in
transit we will send you a "no charge" replacement, freight free. You will need
to return the damaged product (or fragments which demonstrate reasonable
evidence of breakage in the case of international orders) to us for
assessment.
Method of
Refunds
Horse Mad Kids will refund to
your credit card, or we can post a cheque or international money
order.
How to
make a Return
All we ask is that you
print and fill in the Returns Form below, and return the product in its original
condition with its packaging. We will also need a copy of your order
confirmation record and goods receipt.
RETURNS INFORMATION
Please provide us with the information
outlined below. This information must accompany all returns.
PRIVACY
Horse Mad Kids is committed to
the new Australian privacy legislation in the way it collects, uses, secures and
discloses personal information.
The Commonwealth Privacy Act
1988 requires companies to comply with the National Privacy Principles (NPPs).
This document describes Horse Mad Kids Privacy Policy.
The information we
collect
We lawfully collect personal
information that is necessary for our business to function. The information we
collect and hold will depend upon the products and services you request from us
and may include:
- Information you provide us
when you purchase goods or services. This information will include your name,
address and contact details.
- Information derived from
communications between us and you.
The use of the facilities and
services available through our website will determine the amount and type of
information we collect. The only personal information we collect when you use
our website is what you tell us about yourself, for example, by completing an
online form when you request product information, or when you send us an email
we will record your mail address.
How we use your
information
We use the information we
collect for the purpose disclosed at the time of collection or otherwise as set
out in this Privacy Statement. We will not use your personal information for any
other purpose without first seeking your consent, unless authorized or required
by law. Generally we will only use and disclose your personal information:
- To establish and maintain
your relationship as a customer of Horse Mad Kids.
- To provide the products and
services you have requested from Horse Mad Kids.
- To administer and manage
those products and services.
- To answer your inquiry.
- For direct marketing by
email, specials on products or services you have shown interest in.
If we contact you in this way
without obtaining your prior consent, we will provide you with the opportunity
to decline any further marketing communications. If you at any time receive any
communication from Horse Mad Kids which you would not like to receive, please
contact us and we will remove your name from our mailing list.
Access to your personal
information
In most cases, you can gain
access to the personal information that Horse Mad Kids holds about you, subject
to some exceptions allowed by law. If you would like to check or amend your
contact details, please contact us. We will deal with all requests for access to
personal information as quickly as possible.
Security
Horse Mad Kids will take
reasonable steps to keep secure any personal information which we hold and to
keep this information accurate and up to date. Personal information is stored in
a secure server or secure files.
The Internet is not always a
secure method of transmitting information. Accordingly, Horse Mad Kids cannot
accept responsibility for the security of information you send to, or receive
from us over the Internet or for any unauthorized access or use of that
information
Changes to this
Privacy Policy
It may be necessary for us to
review and revise our Privacy Policy from time to time. We suggest that you
visit our website regularly to keep up to date with any changes.
Contact Us
If you would like any further
information, or have any queries, problems or complaints in relation to this
Privacy Policy or our information handling practices in general, please contact
us at info@horsemadkids.com.au
